Your privacy is our priority. This document clearly explains how mbi8my collects, uses, stores, and protects your personal data — no complicated language, straight to what matters.
Six core pillars that define mbi8my's approach to protecting the security and privacy of Malaysian members' data
All data transmitted between your device and mbi8my servers is protected with 256-bit SSL encryption — the same standard used by banking institutions in Malaysia.
Your personal information is stored on servers protected by multi-layered firewalls, 24/7 monitoring and strict access controls. Only authorised staff may access member data.
Mbi8my has never and will never sell, rent, or distribute members' personal information to any third party for marketing or commercial purposes without your consent.
You have the right to access, amend, download, or request deletion of your personal data at any time. Contact our support team and your request will be processed within 14 business days.
The mbi8my Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data handling practices meet local legal requirements.
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To provide a safe, personalised, and responsible gaming experience, mbi8my collects several categories of information from members. We only collect information that is genuinely necessary for platform operations and legal compliance.
This information is collected when you register an account, complete your profile, make a deposit or interact with our support team:
| Data Category | Example Information | Purpose |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth | KYC & Verification |
| Contact Information | Email address, phone number | Account Communications |
| Financial Information | Bank account number, account holder name | Deposit & Withdrawal |
| Identity Documents | MyKad or passport copy | KYC Verification |
| Login Information | Username, password (encrypted) | Account Security |
When you use the mbi8my platform — whether through the website or mobile app — our systems automatically record certain technical information:
Mbi8my uses the information collected for clear and lawful purposes. The following is a complete list of how member data is used:
Aggregated usage data (with no personally identifiable information) is used to analyze usage patterns, improve interface design, and introduce new features that are more useful for Malaysian members.
Mbi8my does not sell, rent, or share your personal information with external parties for commercial purposes. However, there are certain situations where data sharing is necessary and legally permissible:
We work with selected third-party service providers to support platform operations, including:
All these third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Mbi8my may be required to disclose member information to authorities if directed by a valid court order, a request from Malaysian law enforcement agencies, or in the context of a financial crime investigation involving money laundering.
Mbi8my uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our site.
You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality, particularly login session security features. For detailed guidance, refer to the help section of your web browser.
Mbi8my continuously invests in security infrastructure to ensure member data is always protected to the highest standards. The following are the key security layers we have implemented:
Mbi8my retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law.
If you close your account and request data deletion, mbi8my will delete or anonymise your personal information that is no longer needed — except for records required to be retained by law. Deletion requests will be processed within 30 calendar days after your identity is verified.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mbi8my:
As a mbi8my member, you have full control over your personal data. Learn about the rights you can exercise at any time.
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete information in your records.
Request deletion of personal data that is no longer required, subject to legal obligations.
Object to the use of your data for direct marketing purposes or processing that lacks a legitimate legal basis.
Receive your data in a structured, reusable format for transfer to another platform.
Request that we restrict how your data is processed in certain situations while a dispute is being resolved.
The mbi8my platform is intended exclusively for individuals aged 18 years and above. We do not knowingly collect, store, or process any personal information from individuals under the age of majority.
If you are a parent or guardian who believes your child has registered or provided personal information to mbi8my without your consent, please contact us immediately. We will investigate the matter and take appropriate action, including deleting all related information within a short timeframe.
Mbi8my applies multiple layers of age verification — including during registration and throughout the KYC process — to ensure the platform cannot be accessed by underage individuals. This is part of our commitment to responsible gaming.
Mbi8my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, the latest legal requirements, or improvements in how we handle member data.
When significant amendments are made, we will:
Continued use of the mbi8my platform after any amendments take effect constitutes your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to help.
You can reach us via:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data exports or full account deletion, processing time is up to 14 business days.
Answers to the most frequently asked questions by mbi8my members regarding the protection of their personal data.